Refund policy

Return & Refund Policy

Thank you for shopping at ONEK Beauty.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

Be unused, unopened, and in their original condition.
Be returned in the original packaging.
Include all accessories, inserts, and promotional items (if applicable).

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery unless they are defective or incorrect.

Non-Returnable Items

The following items cannot be returned:

Opened skincare or cosmetic products.
Products damaged due to misuse or improper storage.
Gift cards (if applicable).
Clearance or final sale items (if specified).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We will review your request and, if approved, provide a replacement, refund, or another suitable solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong product was sent.
The item arrived damaged or defective.
The return is due to our mistake.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process described above.